Support information
** Support at the airport: ** Upon arrival, please recover your luggage and head for the hall of arrivals. Your driver waits outside the terminal in the land transportation area with a sign displaying an Orange Travel Experience logo. Please present your confirmation or an identity document with photo when taking care of. Your transport will be ready exactly 30 minutes after landing time for your flight and can wait up to 60 minutes after landing time for your flight. Arrivals: If by chance, you encounter problems to locate your driver, please go to one of the following meeting points: - Terminal 2 (national arrivals) at the Welcome Bar - Terminal 2 (international arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar ** Support at the hotel: ** Your exact time of support will be confirmed one day before departure From your flight, your driver will wait for you in the hall of your hotel. Please present your confirmation or an identity document with photo when taking care of. Please be ready and wait a few minutes before the time of confirmed care, the drivers are not allowed to wait until 10 minutes maximum after the time of confirmed care.
Airports
Monday - Sunday: TD> | 05:00 - 23:59 td> Tr> Table> Playa Mujeres - round trip 01/03/2024 - 07/14/2025 Monday - Sunday: TD> | 05:00 - 23:59 td> Tr> Table> Playa del Carmen - Go Simple | 01/03/2024 - 14/07/2025 05:00 - 23:59 Tr> Table> Puerto Morelos - round trip | 01/03/2024 - 07/14/2025 | Monday - Sunday: td> | 05:00 - 23:59 td> Tr> Table> |
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